HomeBlog Don’t Hire a B2C Agency if You’re B2B

Don’t Hire a B2C Agency if You’re B2B

March 09, 2016 | By Cheri Keith

  • B2B organizations sometimes consider agencies or services providers without B2B expertise for marketing services
  • Selecting the wrong type of agency can be detrimental to a project because of the major differences between B2B and B2C work
  • Given complex B2B buying scenarios, it is best to select a partner with B2B experience

I was recently shopping for a new pair of trusty black patent shoes for work. As I was awaiting the salesperson’s return with a mound of shoes fitting the bill, my eyes began to wander. And wander they did, to the most amazing sandals the world has ever seen. I was imagining all the ways that they would be right. Who would even notice if they weren’t what I had headed to the store to buy? I sent a picture to my husband and, well, I can’t type what his response was here, but he reminded me of the repercussions of buying the wrong type of shoe for the occasion.

If you haven’t left yet to go do some shopping on Zappos, you’re likely interested in how this scenario relates to finding a marketing services provider or agency for your organization. Everyone always has a coworker who knows someone who works in an agency, and whether or not this connection has the appropriate B2B experience, the agency ends up getting an entry into the RFP process. Its presence can be a challenge for the team evaluating the agency because B2C agencies often have beautiful and exciting creative that wows crowds.

When evaluating any marketing service provider, consider the following two questions:

  • Does the agency understand B2B buying? Question the agency about its familiarity with B2B buying personas, buying stages and types of purchases. Most B2C agencies have a good handle on personas that B2B marketers would consider superficial, such as those that focus on customers’ demographics and relationship status. Their familiarity with core B2B concepts is critical in evaluating them.
  • This creative is super sexy… but will it resonate with my buyers? Ask for examples of how campaigns that have a consumer flair have fared with B2B audiences. Then, ask for more details on measurement – does it align with how you measure success? Consider if the type of buying scenario matches the problems you’re trying to solve.

Ask these questions in the presence of your team members who are likely to get swept away in their B2C dreams. It is incredibly difficult to address concerns about an agency once someone has their heart set on being the next Budweiser Super Bowl commercial. Be that reminder text before the final purchase of the shoes is made.

Have you ever hired a consumer-minded agency when you should have hired an agency or services provider with B2B experience? I’m interested in hearing your story. Please leave a comment.

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