HomeResearch Articles Customer Experience: Planning Assumptions 2016

Customer Experience: Planning Assumptions 2016

  • As SiriusDecisions looks toward the year ahead, we have identified five critical planning assumptions for customer experience leaders
  • Customer experience and customer success functions have become more pervasive, but now must be able to demonstrate their positive impact on the business
  • Applying technology is essential for increasing productivity and ushering in the next stage of evolution in customer experience
You must log in to client portal for full access to this content. Login

Take Action

Not a SiriusDecisions Client?