HomeResearch Articles Customer Success Function Deployment: Organizational Considerations

Customer Success Function Deployment: Organizational Considerations

  • There are multiple options for a customer success function’s reporting structure, with pros and cons for each approach
  • Customer success roles can evolve over time, but they must be structured around a core skill set and aligned to organizational goals
  • Compensation drives behavior, so it is imperative to understand how the customer success organization supports corporate strategy, and design compensation models accordingly
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