HomeResearch Articles Establishing Content Factory Service-Level Agreements

Establishing Content Factory Service-Level Agreements

  • For the b-to-b content factory, service-level agreements (SLAs) ensure a common understanding of, and commitment to, goals
  • SLAs help drive clarity around content supply chain roles and responsibilities, production process requirements, quality and measurement
  • By establishing and adhering to SLAs, the content factory can demonstrate its value and set the stage for extending and scaling capabilities
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