HomeResearch Articles The Pulse: Trends in Customer Success Investment

The Pulse: Trends in Customer Success Investment

  • Customer success plays a crucial role in the customer experience, and a direct or an indirect role in growth drivers such as retention, cross-sell, upsell and advocacy
  • Benchmark data from the SiriusDecisions Command Center™ shows that organizations of all sizes are investing in customer success, particularly customer success technology
  • Customer success leaders seeking increased resources should benchmark their investment plans against those of their peers to make the business case for future investment
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