HomeResearch Articles The Role of Customer Success in Accelerating Time to Value

The Role of Customer Success in Accelerating Time to Value

  • B-to-b organizations build loyalty and grow revenue from their customers by ensuring that the anticipated value from purchased offerings is achieved
  • Accelerating time to value is critical during the early phases of the post-sale customer lifecycle
  • Customer success managers must understand the benefits each customer expects to achieve and agree with the customer on a clear path for attaining them
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