HomeResearch Articles Building a Service Delivery Methodology

Building a Service Delivery Methodology

In this brief, we describe best practices for creating a service methodology and explain how a methodology supports an organization and its customers.

  • A service delivery methodology defines practices, procedures and rules or methods used to deliver a specific service offering
  • A detailed methodology helps practice directors and operations managers balance customer expectations and profitability goals
  • A methodology can provide competitive differentiation by demonstrating depth of experience, proprietary resources and best practices
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