HomeResearch Articles Customer Engagement: Planning Assumptions 2019

Customer Engagement: Planning Assumptions 2019

  • SiriusDecisions has identified five planning assumptions that should drive the agenda of customer engagement leaders in 2019
  • Customer success, customer marketing and customer experience leaders are making significant progress toward adequate visibility and investment in existing customers
  • Customer engagement practitioners must continue to improve the customer experience to support retention, loyalty, growth and advocacy
You must log in to client portal for full access to this content. Login

Take Action

Not a SiriusDecisions Client?