Customer Success Function Deployment: Organizational Considerations

There are multiple options for a customer success function’s reporting structure, with pros and cons for each approach
Customer success roles can evolve over time, but they must be structured around a core skill set and aligned to organizational goals
Compensation drives behavior, so it is imperative to understand how the customer success organization supports corporate strategy, and design compensation models accordingly

You must log in to client portal for full access to this content. Login

Take Action