HomeResearch Articles Dashboard Guidelines: Customer Experience

Dashboard Guidelines: Customer Experience

  • B-to-b organizations must invest in improving customer experience, especially when moving to a recurring revenue model
  • As with any other business function, investment in customer experience must be justified by measurable results
  • Use a dashboard to track customer experience efforts, mapping the function’s contributions to the achievement of business goals
You must log in to client portal for full access to this content. Login

Take Action

Not a SiriusDecisions Client?