This forum focused on the SiriusDecisions Customer Lifecycle Framework and the roles, responsibilities and points of alignment for the sales and customer success functions. This session will address the following topics:
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An overview of the SiriusDecisions Customer Lifecycle Framework
- The role of sales and customer success at each stage of the lifecycle
- The pillars of post-sale alignment and related intersections, conversions and hand-off points
- Examples of post-sale functional models
This forum was presented in NYC.