HomeResearch Articles May I Have This Dance?: Delivering a Seamless Transition From Buyer to Customer Experience

May I Have This Dance?: Delivering a Seamless Transition From Buyer to Customer Experience

  • Increasing customer retention, upsell and cross-sell is a key part of organizational growth strategies
  • Many organizations struggle to capture and transfer customer insights and information from the sales process
  • Clarity of roles, responsibilities, and data and technology requirements at each step drives goal achievement
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