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Teleprospecting: Managing the Load

  • Proper load balancing for teleprospecting organizations starts with the identification and effective measurement of workload fluctuations
  • Use service-level agreements (SLAs) to define load-balancing thresholds, with each threshold triggering corrective measures
  • Load balancing should first increase the productive capacity of the teleprospecting organization, then adjust the input flow to prevent a backlog

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