HomeResearch Articles The SiriusDecisions Customer Experience Opportunity Prioritization Scorecard

The SiriusDecisions Customer Experience Opportunity Prioritization Scorecard

  • This SiriusDecisions Customer Experience Opportunity Prioritization Scorecard helps customer experience leaders prioritize potential investments and initiatives in a consistent way
  • Users of the scorecard score each customer experience improvement opportunity against impact and feasibility criteria
  • This tool provides a solid starting point for organizations to assess the value of prioritizing an opportunity
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