HomeResearch Articles The SiriusDecisions Customer Health Scorecard Deployment Process

The SiriusDecisions Customer Health Scorecard Deployment Process

  • The ability to identify risks and opportunities within customer accounts is critical to driving retention, growth and advocacy
  • A customer health scorecard can provide this visibility and trigger actions to improve value delivery and communications to customers
  • Use a structured approach to plan, build and deliver a customer health scorecard that is aligned to organizational objectives and use cases
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