The SiriusDecisions Customer Lifecycle Assessment Tool
The SiriusDecisions Customer Lifecycle Assessment Tool supports a structured approach to scoring the four phases of the customer lifecycle from two perspectives
The tool allows organizations to specify the importance and current capability level of elements within every phase of the customer lifecycle
The results of the assessment are displayed in a color-coded graphic that allows for easy identification of gaps between importance and capability and, ultimately, where the organization should focus its efforts
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